DELIVERY & RETURNS

Shipping from an Island brings its own challenges, we need to be able to ship quickly and securely and a price that is acceptable to all – and that means the Isle of Man Post Office.

We have sourced the best packaging from MacFarlane Packaging and pack each bottle carefully by hand.

Alcohol brings its own interesting challenges too… Royal Mail have placed sensible restrictions on the carriage of alcohol, by which we abide. If you would like to order more than 2 bottles, or would like us to ship Internationally, then please get in touch via email and we will look into the best solution and quote you a price.

If you would like to return your order, for any reason, then you may do so within 14 days of receipt using the same packaging and Royal Mail Signed For, First Class service. Please contact us before returning your order, ensuring you obtain proof of postage for a full refund. Return postage is at the expense of the customer except in the case of damaged or miss sold products.

In the very unlikely event of a breakage please keep all packaging (don’t open the box though) and contact us, with a photograph if possible, at sales@bifrostvodka.im and we will arrange a replacement.

This does not affect your statutory rights.

Postal orders of Kella Distillers’ products are fulfilled by our sister company Kella Catering Limited at its licensed premises at Kallow Point Road, Port St Mary, Isle of Man, IM9 5EJ.

It is an offence to purchase alcohol if you are under 18years of age.

All postal orders are sent via Royal Mail’s First Class, Signed For service.